Knovation Site of the Day

Customer Center – Ongoing Support for Your netTrekker Subscription

September 1, 2010Laura HannahTraining0

In the new My Community widget in netTrekker Search, you’ll find a quick link to the Customer Center.  The Customer Center is your online “survival kit” for getting started with your netTrekker subscription and for supporting ongoing usage in your school or district.

In the Get Started section, you’ll find the online Welcome Kit with information on setting up access to netTrekker, and checklists and resources for implementing netTrekker with your teachers, students, and parents.  The netTrekker Administrator at your school or district will also find all the info he or she will need to use netTrekker’s Admin Tools for ongoing administration of  your subscription.

Looking for information on netTrekker’s Professional Development options – check out the Learn section of the Customer Center.  You’ll also find downloadable PDF training resources and a new Online Video library with more than 35 short online training videos that you can use for introducing netTrekker’s features and tools to students and teachers.

And finally, visit our FAQs in the Support section for answers to the most common netTrekker support questions.  If you didn’t find the answers you’re looking for in the Customer Center, or have questions about netTrekker Professional Development, you’ll also find a map with the netTrekker contacts listed for each state in the Support area.

netTrekker Search – User Interface Changes

August 17, 2010Laura HannahTraining1

On August 13th, we unveiled some exciting changes in netTrekker Search. Over the next couple of weeks, we’ll be highlighting some of the changes in more detail here in the netTrekker blog.  We’ll start with some of the user interface changes.

The Search box has moved to the top and you can easily use the drop down menu to switch between Web, Image, Famous Person, or Standards search.  You’ll no longer see orange for Elementary, purple for Middle, or blue for High to indicate which grade level you’re in, but you can still quickly switch between the 3 grade levels at any time by clicking any of the tabs.  This is especially helpful if you have students working above or below grade level and need to find resources that better meet their individual needs.

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To provide more consistency and to make it easier to locate a few of the netTrekker features, a new blue bar now frames the top of the netTrekker Search interface. This frame contains the Read Aloud button, as well as your Profile and Preferences links.  The blue frame also carries through to any websites you find in netTrekker Search and gives easy access to the Read Aloud, Dictionary/Translation Hot Key, and the new Voting buttons in a consistent location at the top of your screen.

The Refine Search menus have undergone one of the biggest changes.  Instead of a series of individual drop down menus above the search results, the Refine Search feature has been moved to the right side of the page. You can now expand or collapse as many of the Refine Search menus as you’d like at the same time and you can select multiple refinement criteria within a single refinement to quickly narrow your search to find exactly the results you want to meet the individual needs of your students. Options to personalize your search include Learning Aids,  Multimedia, Readability, Language, Collections and Subject.  For instance, you can refine a search result for a learning game, that includes interactive media, is on a level 2 or level 3 readability level and is available in English or Spanish.

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